Take a free all-expense-paid tour.... around your own office. Pretend you're a patient and have a seat in the reception room. Can you inadvertently overhear confidential phone or financial conversations that are taking place in the reception area between your front desk personnel and patients. Remember HIPAA? Recline in your treatment chairs. Remember that dead fly in the overhead lighting assembly that your patient mentioned to you a month ago but, since you never look up, forgot to confirm that the cleaning crew removed? Does your staff un bag your instruments in front of the patient (so the patient actually sees that you follow the proper sterilization techniques) or is that done before they are seated, so they're ready for you to use. Remember that perception is reality. Every once in a while, look at your practice from the same perspective as your patient. You'd be surprised at what you see.